Introduction
Hondatec Unlimited is an independent company who specialises in maintenance & repair of Honda products. Customer service and assistance is enhanced by incorporating spare parts, remanufacturing and sports & racing divisions.
The founder of the company is the well known in the automotive industry with 20 and more years of Honda expertise Mr. Steve Birchkof, who back in 1991 was one of the founding partners and the major driving force behind Broger. His Honda expertise, business and management skills conveyed Broger to its heights in 2001. However, the disappointment to fully implement his progressive and innovative business concepts and objectives in the company bind him to sell his share the same year and to pursue his ambitions elsewhere.
The inception of Hondatec Unlimited was immediately initiated and his progressive and innovative business concepts and objectives were the foundation pillars of the company. Initially, due to some restrictions in the contract of sale, Hondatec Unlimited operated as a Honda expertise sub-contracting company. The sub-contracting was done for several companies in the south-eastern suburbs of Melbourne. Due to that nature of the company, the operations were carried out from the premises of the contractors. However, since March 2005 and the restrictions long void, the company has chosen the current premises at 24 Strong Avenue Thomastown, a northern suburb of Melbourne, to carry out its operations.
Nine months after the operations had commenced at the current premises of Hondatec Unlimited, in the company has arrived Mr. George Markov, another long-term Honda expert, who also firmly believes that the key to successful business is customer satisfaction. Their combined automotive skills and Honda expertise of both, Steve and George, is a guaranty that any job will be done professionally, economically and correctly.
To improve the service and business conduct in relation to our customers, the company has been divided into four divisions, and they're: Service & Repair Division, Spare Parts Sales Division, Remanufacturing Division and Motor Sport & Racing Development Division.
The service & repair division prides itself with their technicians whose are trained in maintenance of all Honda products. Our highly trained technicians specialise in service and repairs of Honda Automobiles, Motorcycles, and Marine & Power Products. Hondatec Unlimited technicians are among the finest, most passionate and experienced you will find in Australia. And armed with the latest and finest tools and equipment, they can service and repair your Honda correctly and economically. We value our customers and ensure the best quality.
Our remanufacturing division remanufactures genuine Honda products such as engines, manual & automatic transmissions, steering boxes, distributors, alternators, starter motors and more. All our remanufactured products are covered by 12months/36,000km warranty with optional extended break-down warranty for up to 36 months/108,000km warranty.
The spare parts division takes care of all the parts for our service and remanufacturing divisions and also supplies other mechanical & body repair workshops and the general motor enthusiast who wishes to repair his own Honda with extensive range of new, used and remanufactured parts and components for the mechanical, electrical and body section of any Honda. Complementary to the sales division is the delivery service trough Melbourne and metro area. Australia wide delivery is also arranged.
And for all petrol-blooded Honda enthusiasts trough our sports and racing development division we provide numerous engine modifications & conversions, turbo charging, sports & racing suspensions & brakes and other per application developments at individual preference.
OUR VALUES
Hondatec Unlimited is committed to being the premier service centre for all Honda products such as Automobiles, Motorcycles, Marine and Power Products. To that end, we must continuously achieve superior operating results while adhering to the highest standards of business conduct.
Read about our commitments to those with whom we interact.
Safety
Product Safety
Health
Customer
Relations and Product Quality
Environment
It is the policy of the Company to conduct its business in a manner that protects the safety of employees, others involved in its operations, customers and the public.
The Company will strive to prevent all accidents, injuries and occupational illnesses through the active participation of every employee. The Company is committed to continuous efforts to identify and eliminate or manage safety risks associated with its activities.
Accordingly, the policy is to:
- design and maintain facilities, establish management systems, provide training and conduct operations in a manner that safeguards people and property;
- respond quickly, effectively, and with care to emergencies or accidents resulting from its operations, cooperating with industry organisations and authorised government agencies;
- comply with all applicable laws and regulations, and apply responsible standards where laws and regulations do not exist;
- conduct and support research to extend knowledge about the safety effects of its operations, promptly applying significant findings and, as appropriate, sharing them with employees, contractors, government agencies and others who might be affected;
- stress to all employees, contractors and others working in its behalf their responsibility and accountability for safe performance on the job and encourage safe behaviour off the job;
- undertake appropriate reviews and evaluations of its operations to measure progress and to ensure compliance with this policy.
It is the policy of the Company to:
- identify and manage risks associated with its products and not manufacture or sell products when it is not possible through proper design, procedures and practices to provide an appropriate level of safety for people and the environment;
- specify precautions required in handling, transporting, using, and disposing of its products and take reasonable steps to communicate them to employees, customers and others who might be affected;
- comply with all applicable laws and regulations and apply responsible standards where laws and regulations do not exist;
- include identification and control of potentially adverse health, safety and environmental effects as priority considerations in the planning and development of products;
- conduct and support research to extend knowledge about the health, safety and environmental effects of its products, promptly applying significant findings and, as appropriate, sharing them with its employees, contractors, customers, the scientific community, government agencies and the public;
- undertake appropriate reviews and evaluations of its operations to measure progress and to ensure compliance with this policy.
It is the policy of the Company to:
- identify and evaluate health risks related to its operations that potentially affect its employees, contractors or the public;
- implement programs and appropriate protective measures to control such risks, including appropriate monitoring of its potentially affected employees;
- determine at the time of employment and thereafter, as appropriate, the medical fitness of employees to do their work without undue risk to themselves or others;
- provide or arrange for medical services necessary for the treatment of employee occupational illness or injuries and for the handling of medical emergencies;
- comply with all applicable laws and regulations and apply responsible standards where laws and regulations do not exist;
- conduct and support research to extend knowledge about the health effects of its operations;
- undertake appropriate reviews and evaluations of its operations to measure progress and to ensure compliance with this policy;
The Company recognises customer satisfaction is of primary importance to its success. Mindful of its responsibility to the customers it serves directly and the customers who resell its products, the Company strives to understand their requirements and concerns and to merit their business by responding effectively to their needs.
Specifically, this policy is to:
- provide high quality products that meet or exceed equipment specifications and consumer needs under all reasonable circumstances;
- furnish services that reliably meet responsible standards of performance, efficiency, and courtesy;
- furnish accurate and sufficient information about its products and services, including details of guarantees and warranties, so that a customer can make an informed decision;
- require truth in advertising and all other communications.
In addition, where Hondatec Unlimited products reach the ultimate consumer through independent parties, such as distributors, the Company ' policy is to actively encourage such parties to achieve standards comparable to those which have been established for Hondatec Unlimited own performance.
It is the policy of the Company to conduct its business in a manner that is compatible with the balanced environmental and economic needs of the communities in which it operates.
The Company is committed to continuous efforts to improve environmental performance throughout its operations.
Accordingly, the policy is to:
- comply with all applicable environmental laws and regulations and apply responsible standards where laws and regulations do not exist;
- encourage concern and respect for the environment, emphasise every employee's responsibility in environmental performance and ensure appropriate operating practices and training;
- manage its business with the goal of preventing incidents and of controlling emissions and wastes to below harmful levels; design, operate and maintain facilities to this end;
- respond quickly and effectively to incidents resulting from its operations, cooperating with industry organisations and authorised government agencies;
- conduct and support research to improve understanding of the impact of its business on the environment, to improve methods of environmental protection, and to enhance its capability to make operations and products compatible with the environment;
- communicate with the public on environmental matters and share its experience with others to facilitate improvements in industry performance;
- undertake appropriate reviews and evaluations of its operations to measure progress and to ensure compliance with this policy.